Wellness Pet experienced a significant increase on outbound daily volume during the height of the pandemic and more than doubled their inventory footprint. Equipped with a service provider that was able to scale to their needs, they achieved significant service improvements.
Having succeeded through the timely onboarding and handling of the growth spike from the pandemic, the Wellness Pet and ITS relationship has shifted focus to a long-term partnership to grow and combat future needs and disruptions.
This arm-in-arm approach has since played a crucial role in facilitating the relocation of Wellness Pet’s footprint from the original Sparks, NV location to the newer Airway facility in Reno to support the continued growth and allow for future expansion.
“The solution not only provided us with the space and the operational expertise to support our growing business needs, but also provided us with a dedicated and passionate team to support a long-term, strategic partnership,” said Regan.
Despite the challenge of COVID, supply chain interruptions, and an unforeseen rapid growth trajectory, Wellness Pet has remained committed to its mission of serving pets and their parents. Through its partnership with ITS Logistics, the company now has the processes, systems, space, and expertise needed to continue to meet and exceed its goals for the foreseeable future.