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ITS Logistics

Work hard, have fun and get paid well to do it!

Director of Sales Operations

Job Description


The Director of Sales Operations oversees the sales process from start to finish to achieve company-wide sales growth. This position is responsible for daily management of sales operations within ITS and will implement, maintain, improve and measure sales procedures, assisting leadership to make fact-based sales decisions.

Principle Accountabilities

  • Daily management of sales operations within ITS
  • Engineer a “lead to cash” process that enables ITS leadership to forecast revenue performance including revenue from new and existing customers.
  • Create a clear and concise platform to manage sales performance that is visible and reportable.
  • Improve communication and efficiencies across all sales verticals within the organization.
  • Continually make recommendations for the ITS sales processes’ effectiveness, scalability, and automation whenever possible.
  • Assess products and vendors that can aid the sales team in achieving their goals and give a ROI evaluation and assist in the decision-making process.
  • Ensure RFP, RFI and contract processes are consistent and meet timing requirements.
  • Work with leadership to produce effective QBR information that includes ITS performance matrix and value adds for the customer.
  • Collaborate with production teams on new customer onboarding processes and work with leadership to ensure it is consistently followed.
  • Works close with floor leadership, OTS leadership, marketing leadership on all initiatives and processes.
  • Maintains and updates all SOP documentations that pertains to the sales division.


Our associates enjoy a strong sense of teamwork, community, career growth, and work/life balance. We actively seek team members who will add value to the business and strength to our culture. Treating others with respect and compassion is at the core of the ITS philosophy. We provide a safe and positive working environment for our employees and offer opportunities to grow, both personally and professionally. This belief also extends to our community, where we work to provide economic stability through quality employment opportunities and give back whenever we can.

  • Competitive salary
  • Multi-tiered health insurance package + Dental and Vision options
  • Paid time off
  • 401k with company match
  • Wellness program
  • Free and discounted gym and fitness memberships

Job Requirements

Education/Experience Requirements


Minimum Qualifications:

  • Bachelor’s degree in business, logistics, supply chain or related field. Master’s degree preferred.
  • 5+ years of sales leadership experience
  • Track record for building sales organizations in a fast paced, high results environment.

About You

  • Highly organized with a focus on using data and analytics to drive decisions.
  • Proven leadership and collaboration skills with the ability to effectively coach and influence others.
  • Process oriented and disciplined.
  • Excellent understanding of sales operations best practices with the ability to implement processes for sales professionals.
  • Ability to work under pressure in a dynamic environment.
  • Advanced Technology understanding and competency including Microsoft Office Suite.
  • Customer service experience
  • Strong work ethic



Competitive base salary (DOE) plus a performance-based incentive plan. Additional benefits include a comprehensive benefit plan with a matching 401k.
Job Type: Full-time

Do you have what it takes to join the ITS team?

At ITS, we can give you a successful career in a trillion-dollar global industry, but what truly makes us different is our culture and values, a unique fast paced work environment, and our ability to work hard and have fun. We’re ranked in the #23 in North America, but we’re only getting started and we need the best talent to keep growing. Watch our video to learn more about what it’s like to work at ITS

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