Skip to main content

ITS Logistics

Work hard, have fun and get paid well to do it!

Capacity Relations Manager

Job Description


The Capacity Relations Manager (CR) will report to the Vice President of Capacity (VPC) within the INC division of ITS Logistics to achieve company-wide capacity needs. The CR will be assisting in the development and be responsible for the execution of our Strategic Carrier Partnership Program. The CR will assist in conceptualize and implementing processes and programs to improve available capacity, strengthen carrier relationships while interfacing with the procurement team to support their needs. The CR will work closely with Capacity leadership and the Network Optimization Manager 


Principle Accountabilities


 The CR will work closely with VPC to achieve the following responsibilities: 


  • Strategic management of carriers within our shared carrier network 
  • Establish relationships with newly acquired carriers as well as maintain and strengthen our current carrier relationships 
  • Interface with teams to identify a means of associating our top shared carriers to a single point of contact to manage relationship dynamics and carrier ownership at a level higher than transactional 
  • Assist in creating a clear and concise platform to manage carrier performance (Scorecard) and maintain QBR’s and annual reviews for our top carriers 
  • Continually make recommendations for the ITS Strategic Carrier Partnership Program and Best in Class carrier experience 
  • Ensure all new carriers are onboarded correctly including but not limited to: Upfront carrier profile and identifying carrier needs, vetting, carrier relationship is established, carrier compliance 
  • Gather and present to leadership KPI’s for all key areas of capacity for the CR’s assigned carriers 
  • Make technology improvement recommendations – LOOP, ELD’s, Mobile App, etc. 
  • Strengthen our image and reputation within the industry, including 3rd party reviews and social media campaigns 
  • Provide recommendations and assist with ITS’ Carrier Incentive program which promotes overall growth, captive carrier network and relationship with ITS 
  • Execute marketing campaigns to proactively strengthening capacity 
  • Maintain and execute carrier CRM 


  • Competitive hourly pay plus a possible bonus
  • Multi-tiered health insurance package + Dental and Vision options
  • Paid time off
  • 401k with company match
  • Wellness program
  • Free and discounted gym and fitness memberships


The ITS culture is based on a range of shared values and our vision is to “Achieve Excellence in Everything We Do.” Our screening process is designed specifically to identify and attract candidates who will support and help to grow ITS’ business goals. Our employees enjoy a strong sense of community, career growth, and work/life balance. We actively seek employees who will add value to the business and strength to our culture. This role is a wonderful opportunity for the candidate who wants to make a difference to the team and an impact to the Company.

Job Requirements

Education/Experience Requirements

The ideal candidate will have a documented history of transportation operations in a fast paced, high results environment. Previous experience in the logistics industry is highly desirable. Additional attributes we seek include: 


  • Bachelor’s degree (preferred) in business, logistics management or related field 
  • One or more years of capacity sales and operations experience in logistics 
  • Track record of establishing and maintaining strong Carrier relationships 
  • Proven leadership and collaboration skills with the ability to effectively coach and influence others 
  • Ability to think analytically and interpret data to drive decisions 
  • Excellent understanding of standard business practices related to operational processes and all systems 
  • Ability to work under pressure in a dynamic environment 
  • Strong follow through and ability to work in groups and see projects to completion without significant oversight required 
  • Advanced Technology understanding and competency including Microsoft Office Suite 
  • Strong orientation toward serving Carriers to the best of your abilities 




Competitive salary between $60-70K (DOE) plus a bonus structure. Additional benefits include a comprehensive benefit plan with a matching 401k. 

Do you have what it takes to join the ITS team?

At ITS, we can give you a successful career in a trillion-dollar global industry, but what truly makes us different is our culture and values, a unique fast paced work environment, and our ability to work hard and have fun. We’re ranked in the #23 in North America, but we’re only getting started and we need the best talent to keep growing. Watch our video to learn more about what it’s like to work at ITS

More Useful Information about Logistics Sales

ITS Logistics INC employees
INC Blog Posts

9 Reasons a Career in Logistics Sales is for you

You may not be familiar with the supply chain and logistics industry, let alone with…
Reno skyline with flowers
INC Blog Posts

8 Reasons to consider living in Reno, NV

If you’re not from around here, you might not know much about the Biggest Little…
ITS Logistics downtown Reno location
INC Blog Posts

Success in the logistics industry: What ITS team members learned from their experience in other industries

Perhaps you’ve never considered a career in the logistics industry, or heard of a Logistics…

Apply Now