This position reports to the Terminal Manager and is responsible for facilitating the planning and dispatch of loads and drivers, managing driver expectations, and managing relations with ITS Logistics customers.

• Responsible for the managing of timely and accurate communication to all customers within the assigned network
• Responsible for reviewing Hand-Off and understanding the state of the network daily
• Responsible for the efficiency and accuracy of all systematic work
• Utilize Mcleod, Skybitz, Omnitracs, and various other tools to properly track orders for OTD
• Utilize McLeod customer service screens to ensure loads are on time and track and trace updates are sent per the required cadence
• Immediately communicate all service delays to customers per SLA with support of Off Hours
• Update delivery windows in McLeod to reflect actual changes in deliver times due to diversions or cancelations related to customer
• Monitor and manage all EDI activities for the assigned network
• Collaborate with FAM II with any changes or information that affects their job duties
• Escalate any issues regarding load failures or loss of revenue/profit to Operations Manager
• Monitor and maintain customer trailer pools through Idle Trailer Dashboard / Skybitz and notify FAM II of any discrepancies
• Attend customer calls as needed
• Report service data, trailer pool status, or any other metrics as requested
• Make customer satisfaction audits monthly
• Assist with updating SOP and Run Procedures as needed
• Work with customers to gain new business and provide leads to Business Development
• Assist with sales as needed

The Compensation for this position is highly competitive and includes an monthly incentive plan and a comprehensive benefit plan with a matching 401k.

Position Requirements

The ideal candidate will possess a demonstrated record of accomplishment in the transportation industry and be accustomed to working in a fast paced, high-volume environment.

Additional requirements include:

• Bachelor’s degree in business, logistics or related field preferred.
• Five (5+) years’ experience in the transportation industry.  Exposure to planning, dispatch, driver management is highly desired.
• Must possess excellent communication skills, including the ability to negotiate with vendors and carriers.
• Excellent interpersonal and relationship building skills with employees at all levels of the organization.
• High level “grit” with the fortitude to remain objective in all situations and manage issued to a successful conclusion.
• Excellent analytical, judgment and problem-solving skills