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How to prep reverse logistics for an upcoming ‘flood of returns’

A lot of retailers had no choice but to pause returns at brick-and-mortar locations during state-mandated COVID-19 shutdowns. But now that those same states are opening up, what will happen to pent up return demand?


According to a survey conducted by Optoro of more than 2,000 U.S. residents in May, more than a third of respondents were holding on to at least one return while stores were closed. The survey also found 60% of respondents think they’ll feel safe to go back into stores when they re-open.