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Amazon Doesn’t Need No Satisfaction

More people are spending more money than ever on Amazon.com but fewer seem happy about it.

Both points were reflected in a recent survey conducted by RBC Capital Markets. In his report on the findings Monday, RBC analyst Mark Mahaney called Amazon “a structural winner” in the large shift to e-commerce spending driven by the coronavirus pandemic. The survey, conducted in May, reported a sharp rise in the number of Amazon customers who have made at least two-to-three purchases a month, as well as the number of those who claim to have spent $200 or more on Amazon over the past 90 days.

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