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2020 peak season demands heat up

By August 19, 2020No Comments

Covid-19-induced buying behaviors will strain supply chain operations this holiday season, software firm’s survey shows.


Changing consumer buying behaviors are likely to strain supply chain operations this peak holiday season as more, and varied, purchasing moves online, according to a survey by voice software vendor Voxware, released today.


Consumers plan to shop earlier, send more packages directly to recipients, and buy more online—including last-minute stocking stuffers traditionally purchased in stores, the survey showed. The changes mean many distribution centers (DC) will have to rethink their strategies for dealing with inventory, picking, fulfillment, technology, automation, and other processes.